Returns & Exchanges
Returns and Exchanges
30 DAY, HASSLE FREE RETURNS
CHANGE OF MIND –
We offer a 30 day returns policy on full priced items for change of mind or incorrect sizing (refund or exchange). The items must be –
- In saleable condition, with all original packaging
- The items have not been worn, damaged or altered
- The goods are returned within 30 days from purchase
- Purchased through our online store
PLEASE NOTE: We do not refund sale items though they can be returned for an exchange or store credit.
Due to health reasons we cannot refund or exchange earrings.
If you wish to return or exchange an item, please email firstname.lastname@example.org and quote your order details and we will issue you with a return ID number. We do not refund original shipping costs, and return shipping is at your expense.
We recommend a traceable method of return shipping, as we cannot provide a refund until items have been received and inspected.
FAULTY ITEMS -
Before your goods are shipped to you they are thoroughly inspected to ensure they live up to our quality standards.
In the event that your goods arrived damaged or faulty, please contact us as soon as possible to arrange for a return ID number. Once received and inspected we will offer a refund or exchange. Please email email@example.com and we will issue you with a return ID number.
PARCEL NOT COLLECTED -
All of our parcels require a signature on delivery. If you are not home upon delivery and you do not collect your parcel from the post office within 10 business days, it will be returned to us. Due to the cost of redelivery, you will be responsible for the payment of shipping costs for us to resend your parcel.